Description
Reminders: (1) paper format should be precisely as the sample paper plus title page (2) single space ALL papers. (3) Paper text must be TNR12 for title page, paper, and references). (4) Use writing/APA handout from Week 1 to proofread paper. Pay special attention to grammar and style check underlined areas and OMIT the following: passive voice, first or second person POV, vague language (qualifiers AND quantifiers), overuse of pronouns and vague descriptors (especially the words: it, there, this, many, some, several, etc.), contractions, cliches, jargon. Proofread for proper paragraphing (MEAL OR PIE formatting) and sentence structure (possessives, subject verb agreement, capitalization, and punctuation.
For writing assignment WA1, you are asked to write three personas in preparation for writing assignment WA2. Writing Assignment WA3 will be a quick start guide for the site used in WA2.
DO NOT CHOOSE ANY TOPICS FROM THE SAMPLE PAPERS. WA1 and WA2 and WA3 MUST BE THE SAME WEBSITE and this MUST BE A LOCAL RETAIL SPACE IN YOUR COMMUNITY. DO NOT USE NATIONAL CHAINS even if there is one in your community.
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WRITING, APA, and Turnitin TIPS FOR 393
This document includes information and tips to use when writing, editing, and proofreading.
These tips will ensure (1) your writing will be professional and (2) your assignment will receive
100% scores in the writing portion of assignment rubrics.
Sources for assignments – internet sources are not appropriate for any professional work. ALL
SOURCES MUST BE SCHOLARLY – this means NO INTERNET sources. All sources must be from
articles in the library databases. All sources must no older than FIVE years.
DOCUMENT REQUIREMENTS:
• Microsoft Word documents ONLY (no pdf or any other type of file)
• Title page – topic of your assignment, name of assignment, date, class, name of student
Even if the sample paper has not title page, include one on your paper
• ALL text (including titles and paper headings) should be Times New Roman 12
• Page headers with last name on left and page number on right (DO NOT TYPE on each page –
use the MSWord page header feature)
• Paragraphs aligned left/ragged right body text alignment
• Use block style: no paragraph indents – skip line between paragraphs
FONT SIZE/STYLE and SPACING REQUIREMENTS:
ALL papers must be set to 0 – 0 single spacing and all text must be TNR12
HOW TO set paragraph and line spacing:
• Go to paragraph in the layout/design menu
• Set “SPECIAL” pulldown menu to none
• Set “SPACING” before and after to 0 (NOT AUTO)
• Set “LINE SPACING” to single (NOT multiple or double)
How to change default text
https://www.groovypost.com/howto/change-the-default-font-in-word/
GRAMMAR AND STYLE CHECK
https://www.groovypost.com/howto/word-2013-configure-grammar-style-settings/
(make sure to check grammar and style AND check every box)
Here are the instructions for setting your Grammar Check to FULL EDITING MODE. Please do this
before submitting assignments. This is how my Grammar Check is set. When I open a file, there should
be no underlining anywhere on the paper.
• On the FILE menu, click Options, and then click the PROOFING tab.
• Go to CORRECTING GRAMMAR AND SPELLING IN WORD.
• Click all the boxes and then on the pull-down menu set to Grammar and Style.
WRITING TIPS to use in all assignments and discussion postings (please remember this is a
writing class)
Formal Writing
https://www.score.org/blog/five-business-writing-mistakes-avoid
Follow the Golden Rules of Technical Communication (required reading in Week 1)
The Golden Rules of Technical Communication should be followed in all writing. These are listed
in more detail in the required Week 1 readings..
Rule #1: Paper is Permanent. Make sure your word forms are accurate and your grammar and
mechanics are correct. Readers will be judging your message based on the quality of your writing
Rule #4: Break It Out. Instead of writing long, thick, dense paragraphs, you want to write readable text.
o Write short, crisp sentences that are readable.
o Write short paragraphs rather than long ones, as you deem necessary.
Rule #7: Signpost. Use headings to help organize your document.
Rule #8 Don’t violate (legitimate) standards Do not use non-standard terminology. (See emotionally
charged and vague language below).
Rule #9: Contemplate Before You Illustrate. Make sure Graphics add to your document and do not
simply dress up the document.
Rule #10. Cut the Fluff. You will need to communicate without getting wordy or including
information that is not helpful to your purpose Flowery, vague language is fluff also. Fluff is a serious
issue with usability. So Keep it simple and short (KISS)
Common fluffs: ALSO SEE VAGUE LANGUAGE BELOW and words to avoid to ensure concise writing
• formal and pompous writing
• unnecessary passive voice
WRITING CHECKLIST
Anthropomorphisms are inappropriate in business writing (APA, 2013, p. 69). Anthropomorphism is
attributing human characteristics (such as the ability to show or find something) to non-human entities
(such as studies or written reports).
http://academicguides.waldenu.edu/writingcenter/apa/other/anthropomorphism
Avoid phrases such as:
The following steps will demonstrate….
The document will instruct ……
Studies showed …….
Instructions will allow students to ……
Instructions show …….
The paper will discuss …….
DO NOT MAKE ANNOUNCEMENTS: for example, this paper will show, this paper is about, etc.
Diction: Some types of diction are never advisable in writing. Avoid clichés, vagueness (language that
has more than one equally probable meaning), wordiness, and unnecessarily complex language (for
example don’t write utilize – write use).
Active vs Passive voice
https://owl.purdue.edu/owl/general_writing/academic_writing/active_and_passive_voice/active_versus_pa
ssive_voice.html
https://www.businesswritingblog.com/business_writing/2021/01/active-voice-vs-passive-voice-inbusiness-writing.html
What is Passive Voice? Definition, Examples of Passive Sentences in Writing
Business writing should be concise and simple. Ornate sentences and words are unnecessary. The most
simple sentences follow the subject-verb-object format, i.e., use active voice. Including passive voice in
business letters detracts from the message you are trying to communicate.
MEAL Paragraphing https://www.unr.edu/writing-speaking-center/student-resources/writing-speakingresources/paragraph-structure
PIE Paragraphing https://www.writeenglish.org/improve-english-writing/pie-paragraph-development/
First, second, third person pronouns
https://www.aims.edu/student/online-writing-lab/tools/point-of-view
Never use first or second person point of view unless directed to do so. ALWAYS use third person point
of view.
Parallelism
https://writing-center.phsc.edu/grammar/sentence-structure/problems-sentences/parallelism
Pronouns must agree with the antecedent in reference and number and be parallel:
https://webapps.towson.edu/ows/pro_antagree.htm
Pronouns to AVOID: it, they, them,
Words that SHOULD NOT BEGIN sentences: there, it, this, that, by, in
Eliminate the following from all your writing:
If you have a tendency to use any of the following words, using the FIND feature in MSWord during
proofreading is a great way to eliminate these words:
RHETORICAL QUESTIONS are not used in professional writing
VAGUE QUALIFIERS: important, imperative, vital, essential, valuable, key, inevitable, paramount,
significant, necessary, core, fundamental, priority, pivotal, evident, unique, could, might, maybe, probably,
etc.
VAGUE QUANTIFIERS: many, several, few, a number of, a lot of, very, extremely, really, a lot, great,
best, usually, greater, many, most, some, a little, a few, often, sometimes, oftentimes, to name a few, etc.
SLANG: thinking outside the box, value added, best practice, for all intents and purposes, touch base,
etc.
Conciseness and wordiness
BE PRECISE AND CLEAR. AVOID the following language:
as mentioned above, the fact that, at that point in time. in other words, play a role, due to, as a result of,
as to why, whereas, thus, therefore, which is, the most common, one of, not only, but also, can be
established, such as, just as, of this, is that, the fact that, means that, for many reasons, all these, serve
to, in order to, when it comes to, as noted, on the part of, by means of, after all, this means that,
TURNITIN INFORMATION
TII SCORE:
You will see results beside the file in the assignment folder. Look for more information at Turnitin FAQ.
1. After you submit your assignment, you will see your submission listed in the “Completion Status”
column. Click on your submission score.
2. This will take you to the Submission History. You will see your assignment with the Turnitin
Similarity Score and color-coded bar. Click on the color-coded bar to review the Similarity Report.
3. You can view the match score and the matching sources using the “red” icons in the right-hand
side panel. It will also highlight the matching text in your document.
4. If any text in your instructions are highlighted, that means you need to rewrite in your own words
because they are identical to already-published work.
5. Ignore any highlighting in graphics, citations, reference list.
After you submit the revision, if the similarity score is still over 15%, you may check the paper again from
the assignment folder. If you need to revise again, please do so and rename the file lastnameWA1final2
so I know which file to grade. You may submit up to 3 revisions ONLY IF THE SCORE IS OVER 12 to the
assignment folder up to the final due date. Please add the number 2 or 3 to the file name. The last file
submitted will be the one graded. Continue revising until your TII score is LESS THAN 15% (NOT
counting citations, graphics, or reference list).
If the graphics are original, list by Figure # and name in the references. If you take graphics from a
source, cite the source and put it in a reference list. Here’s how to do graphics:
NOTE: start submitting revisions before the due date in case you need to revise again because of
a TII report. You’ll need at least two days to work on revisions to get the TII score below 12.
No revisions will be accepted after the revision due date. So be sure to give yourself two days to
revise again if needed BEFORE THE DUE DATE.
I will download revisions the morning after the due date to start reviewing.
NOTE: if your revision TII score is 12 or below, DO NOT SEND AN ADDITIONAL REVISION before
or on the due date just because you forgot something or you wanted to work on the assignment
some more.
The FIRST assignment submission or revision with a TII score of 12 or less will be the one graded,
no matter how many other files you submit.
APA NOTE:
Citations must have author, date, AND page or paragraph number in parentheses for quotes AND
paraphrases.
UMGC NEW 7TH EDITION INFO
https://libguides.umgc.edu/c.php?g=1003870&p=7270658
DO NOT CITE an entire paragraph?
DO NOT put a citation at the beginning or the end of a paragraph. Use the paragraphing MEAL
structure for placing sourced information in the middle of a paragraph.
DO NOT USE QUESTIONS IN PROFESSIONAL WRITING.
EXAMPLES
DATE belongs directly after author’s name as follows in these formats (be careful of punctuation
and spacing within the parentheses and after):
NOTE: do not place full citations at the end of a sentence or paragraph and never begin or end a
paragraph with a citation. ONLY ONE CITATION PER PARAGRAPH. NO MORE THAN ONE QUOTE
PER PAGE OF WRITING (all other source material must be paraphrased or summarized)
Villarreal (2004) says that one hypothesis is that disputed property rights cause conflict and violence in
agrarian communities (p. 318).
According to Stark (1998), sociologists use samples when studying larger populations; they cannot only
use techniques from field research (p. 91).
If there is no pagination, count the paragraphs and use the paragraph number as follows:
One study found that the most important element in comprehending non-native speech is familiarity with
the topic (Gass & Varonis, 1984, para. 5).
Gass and Varonis (1984) found that the most important element in comprehending non-native speech is
familiarity with the topic (para. 5).
APA 7th Ed references
Below are some basic rules to follow when creating a reference list:
• Begin your reference list on a new page
• The word References should be centered and bold at the top of the page
• Arrange your reference list alphabetically by the last name of the author
• For each author, list the last name first followed by the initials for their first and middle names
• Double-space your reference list
•
•
•
•
•
•
•
•
Use a hanging indent after the first line of your citation DO NOT SPACE MANUALLY. Set up
hanging indent via spacing feature.
List authors in the order they appear on the source
If there is no author listed, the title will be the first item listed in citation
Article titles only have first word capitalized
Journal names are capitalized and italicized
Volume and issue – volume italicized followed by issue (no space) in parentheses no italics
You must include the names of all authors up to 20
Use the ampersand symbol “&” symbol before the last author listed
Example:
Flachs, A. (2010). Food for thought: The social impact of community gardens in the Greater
Cleveland Area. Electronic Green Journal, 1(30). http://escholarship.org/uc/item/6bh7j4z4
In-Text Paraphrase:
(Author’s Last Name, Year)
Example: (Flachs, 2010)
In-Text Quote:
(Author’s Last Name, Year, p. Page Number)
Example: (Flachs, 2010, Conclusion section, para. 3)
Reference List Examples
Two to 20 Authors
Case, T. A., Daristotle, Y. A., Hayek, S. L., Smith, R. R., & Raash, L. I. (2011). College students’ social
networking experiences on Facebook. Journal of Applied Developmental Psychology, 3(2), 227238. https://doi.org/10.1016/j.appdev.2008.12.010
21 or more authors
Kalnay, E., Kanamitsu, M., Kistler, R., Collins, W., Deaven, D., Gandin, L., Iredell, M., Saha, J., Mo, K.
C., Ropelewski, C., Wang, J., Leetma, A., . . . Joseph, D. (1996). The NCEP/NCAR 40-year
reanalysis project. Bulletin of the American Meteorological Society, 77(3), 437-471.
https://doi.org/10.1175/1520-0477(1996)0772.0.CO;2
HOW TO FIND DOI
As of March, 2017 the recommended format for the DOI within an APA reference is like this
example: https://doi.org/10.1037/arc0000014
There are several ways to find the DOI:
• Look for the DOI on the PDF of the article.
• Look for the DOI on the detailed record for the article in the EBSCO database.
• Search for the DOI in crossref.org
• Use Google Scholar to find the DOI.
• Locate the DOI using PubMed.
Format recommended by the International DOI Federation:
https://doi.org/xxxxx
If the Digital Object Identifier, (DOI) is not listed, it might be found via a DOI locator.
If the DOI is longer than you prefer, try the DOI and URL shortner.
Basic rules and preferred link options for digital content:
If the source has a DOI, use the DOI.
If the source does not have a DOI, use the permalink.
If the source has neither a DOI or a permalink, use the URL.
Example of DOI and permalink from a database record.
https://libapps.s3.amazonaws.com/accounts/151487/images/permalink_example.png
How to reference PDF FILES
https://guides.centralpenn.edu/APA7th/pdfs
How to reference PDF FILES AUDIO and VIDEO FILES
https://library.nd.edu.au/instruction/referencing/apa7/video
Michael Student
WRTG 393
Assignment #1 – Three Personas
Persona #1 – Rebecca
Rebecca is currently serving in the United States Navy. She recently moved to California, Maryland, near
where she will be working in the training center at NAS Patuxent River Navy Base in Lexington Park,
Maryland.
She moved into an apartment, and she loves her new place, especially because of the abundant natural
light. That light comes with a certain lack of privacy, primarily due to the slotted railings on the patio. She
would like to purchase lattices for the patio railings so that people passing by will not be able to see in as
easily.
She heard from co-workers that she is eligible for a military discount at Lowe’s. Lowe’s has a store in
Waldorf, Maryland, about 40 minutes away.
In order to get the military discount at Lowe’s, she has to enable the discount on her Lowes.com account.
Rebecca works in IT and is proficient with computers and the Internet. She simply needs to
Persona #2 – Joe
Joe is a US Air Force veteran. He just bought a house in Waldorf, Maryland and he is excited to finally be a
homeowner. His home was built in 1935 and is charming but needs several items fixed within. He, his
wife, his son, and his daughter moved from a small town in Kentucky, where there were only small,
locally-owned hardware stores.
Upon his first visit to the Lowe’s hardware in Waldorf, he was wearing a USAF baseball cap, and one of
the employees told him that he would qualify for a discount. However, the employee told him that he
first must go home and register for an online account. Anticipating multiple trips to the Lowe’s store in
Waldorf and the purchase of several high-priced tools, Joe decided that it made the most sense to create
that account and get the discount.
Joe is not very skilled with computers, not even knowing where to start in trying to set up the military
discount. Furthermore, he misplaced his military ID in the move. He is worried that he will not be able to
register without his ID.
Persona #3 – Carla
Carla is a real estate agent in Mechanicsville, Maryland. Her husband is currently serving in the United
States Navy and is out on deployment in the Persian Gulf.
She is setting up an open house for one of her clients and wants to purchase some flowers, light bulbs,
cleaning supplies, and air fresheners for the event. The open house is in 10 days.
Carla’s sister lives near Waldorf, about 20 minutes north. With her husband away, she has been spending
more time there in the past several months. Carla knows that Lowe’s has a store in Waldorf. Moreover,
Lowe’s offers a military discount. Carla has, therefore, decided that the Lowe’s store in Waldorf will be
her central hub for purchasing her items for any upcoming open houses. Establishing a Lowes.com
account and setting it up for the military discount will be ideal for Carla’s situation.
Last Saturday, she went into the Lowe’s store in Waldorf to ask the manager about the discount. The
manager advised her to go to the Lowe’s website and create her own Lowes.com account. The manager
noted that Carla could, in the process, set up the military discount.
When she got home, Carla accessed the Lowe’s website on her computer. However, when trying to
create the account, she could not get past the verification stage of her military status.
Now she is not sure if she qualifies for the military discount as a military spouse.
The open house is 10 days away. She would like to complete this process efficiently so that she can
proceed with her purchases and get the house ready.
Registering for a Military
Discount at Lowe’s Home
Improvement
WRTG 393
MICHAEL STUDENT
In this manual you will learn how to properly register for a military discount on all purchases at Lowe’s Home
Improvement using Windows 10 operating system. The steps below include registering for a Lowe’s account online at
http://www.lowes.com and verifying your military status. The discount includes purchases made both online and instore and is available to active-duty and veteran members of the US Army, Navy, Marine Corps, Airforce, Coast Guard,
NOAA, USPHS and National Guard. The discount gives you 10% off all purchases.
The discount is also available to the spouses of these members. You will not be required to show a valid military ID to
shop online. However, you will need to do so when shopping in-store.
1. Using your preferred web browser, go to http://www.lowes.com/.
Figure 1. Lowe’s Home Page From
Lowe’s Home Improvement, 2021
(https://www.lowes.com/)
2. Click the Sign In button on the top right portion of your screen. This will open a pop-up menu.
Figure 2. Lowe’s Sign In Menu
From Lowe’s Home Improvement,
2021 (https://www.lowes.com/)
3. Select Military Discount in the pop-up menu. This will take you to the login page.
Figure 3. Lowe’s Sign In Menu
From Lowe’s Home Improvement,
2021 (https://www.lowes.com/)
4. On the Login page, create an online account by clicking JOIN NOW. If you already have an account, enter your
credentials and click Sign In under the appropriate banner. Select the Remember me option to avoid doing this
in the future.
Note: If you already have a Lowe’s account, skip to step # 7
Figure 4. Military Registration
From Lowe’s Military Discount
Program, 2021
(https://www.lowes.com/u/login?r
edirect=%2Fu%2Flogin%2Fmilitaryvalidation&context=military/)
5. Enter your email address, name, phone number and a password of your choice in the spaces provided and click
Create Account. Please note the password requirements in the image below.
Note: You will need to enter a mobile phone number in order to register for an account.
Figure 5. Create Account Page From
Lowe’s Military Discount Program,
2021
(https://www.lowes.com/u/register?
context=military/)
6. Verify your phone number by entering the Verification Code that was sent to the mobile device that you
entered.
Figure 6. Verifying Phone Number
From Lowe’s Military Discount
Program, 2021
(https://www.lowes.com/u/register?
context=military/)
7. Enter your full mailing address in the spaces provided and click Save Address. If you already have an online
account, update your mailing address and click Update Address. If no changes need to be made, click No
Changes Needed.
Note: Enter your address exactly as it appears on your driver’s license. If the address cannot be verified in the
USPS system, you will be prompted with suggestions, as shown in Fig. 7c.
Figure 7a. Entering Primary Address
From Lowe’s Military Discount Program, 2021
(https://www.lowes.com/u/register?context=
military/)
Figure 7b. Verifying Phone Number
From Lowe’s Military Discount Program, 2021
(https://www.lowes.com/u/register?context
=military/)
Figure 7c. Address Validation
From Lowe’s Military Discount Program, 2021
(https://www.lowes.com/u/register?context=military/)
8. Verify your military credentials by entering your First Name, Last Name, DOB, Branch, Status and Date of
Separation (if applicable).
Note: If you are a military spouse, please enter your spouse’s information. Entering incorrect information
three times will result in an error, requiring further documentation.
Figure 6. Verifying Military
Credentials
From Lowe’s Military Discount
Program, 2021
(https://www.lowes.com/u/regis
ter?context=military/)
Accommodation of Personas
In the instructions above, I made notes on certain steps or notes that each persona may find helpful. Joe is not proficient
with computers, and so I started at the very beginning, mentioning that the user should use the preferred browser and
providing the url that the user should access. I also made note in the introduction that he will not need a military ID to
register online but will need one in-store.
Rebecca already has a Lowe’s account but is not registered for a military discount. To accommodate her, I mentioned
the option to skip to Step 7 (including providing a hyperlink to step 7) so that she can save time. She works in IT, so she
will not need much help. But the instructions accommodate her in directing her to move on to step 7 to facilitate the
process.
Carla is in somewhat of a hurry. She wonders if she even qualifies for a military discount as a military spouse. For this
reason, The instructions state up-front in the introduction that spouses do qualify. This sets Carla at ease right away as
she begins reading the instructions.
Moreover, the website can be counter-intuitive when signing up as a military spouse. For this reason, the instructions
make special note for Carla in step 8 that she will need to enter her husband’s information and not her own. In this
way, the instructions accommodate Carla.
Register for Military Discounts at Lowe’s Home Improvement
1. On your preferred web browser, go to
http://www.lowes.com/.
2. Click the Sign In button on the top right portion
of your screen. This will open a pop-up menu.
Select Military Discount in the pop-up menu.
This will take you to the login page.
3. On the Login page, create an online account by
clicking JOIN NOW. If you already have an
account, enter your credentials and click Sign In
under the appropriate banner. Select the
Remember me option to avoid doing this in the
future.
Note: If you already have an account, please
skip to step #6
4. Enter your email address, name, phone number
and a password of your choice in the spaces
provided and click Create Account. Please note
the password requirements in the image below.
Note: You will need to enter a mobile phone
number in order to register for an account.
5. Verify your phone number by entering the
Verification Code that was sent to the mobile
device that you entered.
6. Enter your full mailing address in the spaces
provided and click Save Address. If you already
have an online account, update your mailing
address and click Update Address. If no changes
need to be made, click No Changes Needed.
Note: Enter your address exactly as it appears
on your driver’s license. If the address cannot
be verified in the USPS system, you will be
prompted with suggestions (see Address
Validation.
7. Verify your military credentials by entering your
First Name, Last Name, DOB, Branch, Status and
Date of Separation (if applicable).
Note: If you are a military spouse, please enter
your spouse’s information. Entering incorrect
information three times will result in an error,
requiring further documentation.
Personas
Steve Thomas, 38, is an English instructor for Prince George’s Community College. He has
been teaching there for eight years. He lives in Riverdale Park, Maryland, about 10 minutes
from Banana Blossom. He wants to order a cup of cold Vietnamese coffee online from Banana
Blossom and pick it up in about 30 minutes. He is getting ready to teach his class for the
evening, and he would like to pick up the coffee to go to give him an energy boost as he heads on
to class.
Steve has never ordered on Banana Blossom’s website before, although he was at Banana
Blossom two months ago with friends. He has ordered food online from other establishments in
the past.
He does not want to create an account, as he thinks he will not be ordering food regularly from
this restaurant. He wants to pay with his Visa card.
Melanie Johnson, 42, is an analyst for the General Accounting Office in Washington, DC. She is
at work now in her office in Washington, DC. She plans to have dinner with her friend, Sharon,
this evening at Sharon’s home in Beltsville, Maryland. Melanie will be leaving work in about
three hours, and she would like to order two meals online from Banana Blossom to take to
Sharon’s house. Sharon specifically told Melanie to order one of the dishes from the list of
entrée specials on the menu.
It will take Melanie about 30 minutes to get to Banana Blossom, so she will need to order her
food for pickup in about three and a half hours. She would like to set her pickup time at 5:30
pm.
Melanie would like to create an account because she anticipates ordering online from this
restaurant several times in the coming year.
Melanie has ordered food online before, but never at Banana Blossom. She will be using
American Express to complete her order.
Jared Sampson, 23, is a dog trainer for Pets Paradise in Lanham, Maryland. He is meeting with
some friends later this afternoon for a quick dinner in the parking lot of Prince George’s Stadium
before they enter the stadium to see a Bowie Baysox baseball game.
One of his friends, Suzanne, gave Jared a gift card for Banana Blossom four months ago for his
birthday. Jared will order food from Banana Blossom and pay for it with the gift card. Suzanne
told him that he has to order online in advance. If he tries to order in the store, his food order will
take too long, and he and his friends will be late for the baseball game.
Jared has never ordered food online from any establishment in the past. He orders his food
onsite when he gets carryout. He is a bit nervous about ordering online from Banana Blossom
because he does not want to risk giving out his personal information. He is glad to be paying
with a gift card to avoid putting his credit card information online. Still, he prefers not to post
any personal information online to a local establishment with which he is unfamiliar. He thinks
that if he orders online from Banana Blossom now, he will be harrassed in the future with emails
or texts from the restaurant asking him to order more in the future. He is anxious about ordering
online for this reason.
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